Covid-19

Policy Update - 9th July 20

Keeping our Guests Safe

Covid-19 • Policy • Update

The safety of our guests and employees is our number one priority and we would like to re-assure you that measures are in place to provide a clean, safe and welcoming environment in our hotel. Find out more about some of the measures in place:

New Safety Procedures

Keeping • Everyone • Safe
  • Distancing measures have been implemented at reception with floor stickers and signage advising guests where to stand at a safe distance from each other. We have also implemented a strict rule that two individuals and family are allowed in the lift at any one time, this is signposted on all floors.
  • Online check-in and check-out process available – Perspex screens have been placed on the reception desk and debit/credit card machines are cleaned after every use. Key cards drop point at reception where all keys are sanitised after every use.
  • Hand sanitising stations – multiple stations have been placed in all main areas of the hotel for guests to utilise. All high touch points are sanitised after every guest interaction or every hour depending on the usage including door handles, debit/credit card machines and pens.
  • Accommodation – There will be increased cleanliness of bedrooms before arrival/after departure of guests. This includes disinfecting all touchpoints within the bedroom, all non-essential items have been removed from the bedrooms and are available on request and for guests staying more than one night, housekeeping services have been reduced to minimise interaction of guests and employees but will be available on request.
  • Room service and grab and go breakfast offerings – Room service and a grab and go breakfast will be available, this service can be ordered via the phone and guests will be provided with a collection time along with the designated collection point information. All utensils provided will be disposable and food handling will be kept to a minimum.

Safety of our guests and employees is our number one priority – Our employees have been fully equipped with the necessary PPE equipment to keep them and our guests safe. Our employees have also been trained on maintaining a high standard of hygiene including hand sanitising after each interaction with a guest, rigorous cleaning procedures before and after each shift change and regular cleanliness upkeep within high traffic areas of the hotel. They have also been trained how to handle any suspected cases of COVID-19 within the hotel and how to keep guests safe if this did occur.

We are ready and we look forward to welcoming you back to our hotel.

Mark King
General Manager

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